Our COVID Policy

Book with confidence. Please read below our FAQs which are specific to Covid-19 - updated 24th February 2022

As of the 24th February 2022, it is no longer a legal requirement to self isolate should you test positive for Covid-19 in England.  

We will ensure the property is cleaned thoroughly throughout and in line with current guidance. Whilst we have tried to put away a lot of items which take a long time to clean such as books, DVDs and board games, we cannot guarantee these items have been cleaned to the levels of the rest of the house due to length of time it would take to do them. 

If the Government reintroduces a lockdown to either the area you are coming from (the lead booker's address) or the area you are due to stay in and you are legally not permitted to travel, you will have the following options:

  • receive a voucher for the full value of your stay to spend with us within the next 18 months
  • transfer your booking to an alternative available week - if the cost is higher you will be liable for this extra cost
  • receive a full refund